AXA Insurance Omagh is a well-known local insurance branch located in the Showgrounds Retail Park, Omagh. Serving individuals, families, and businesses across Omagh and the wider County Tyrone area, the branch provides access to general insurance products supported by in-person customer service.
This article is written in a natural, human tone and brings together verified branch information, customer experiences, service insights, and practical considerations. It is designed to help readers understand what AXA Insurance Omagh offers, how it operates, and whether it may be the right choice for their insurance needs.
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Overview of AXA Insurance Omagh
AXA Insurance Omagh operates as a customer-facing branch of AXA Insurance Northern Ireland. Unlike online-only insurers, this branch allows customers to walk in, speak directly with an advisor, and manage their insurance in person. For many people in Omagh, this local presence is an important factor when choosing an insurance provider.
The branch supports customers at different stages of their insurance journey, whether they are looking for a new policy, renewing an existing one, or seeking clarification on cover details. While AXA is a large insurance group, the Omagh branch focuses on delivering a local service that reflects the needs of the surrounding community.
Location and Accessibility
AXA Insurance Omagh is based in Showgrounds Retail Park, a busy and easily accessible area of the town. This location makes the branch convenient for local residents, with nearby shops, services, and parking facilities.
Address:
Unit 11, Showgrounds Retail Park
Omagh, BT79 7AQ
United Kingdom
Phone: +44 28 8224 5703
Alternative format: 0288 224 5703
Email: axaomagh@axa.ie
The retail park setting is particularly helpful for customers who want to combine a visit to the branch with other errands, rather than travelling into the town centre specifically for insurance matters.
Opening Hours and Visiting the Branch
AXA Insurance Omagh operates during weekday business hours:
- Monday to Friday: 10:00am to 4:30pm
- Saturday: Closed
- Sunday: Closed
These hours are suitable for customers who prefer daytime, in-person support. Visiting during opening hours allows customers to speak directly with staff, ask questions, and receive guidance without relying solely on phone or online systems.
Insurance Services Available at AXA Insurance Omagh
The Omagh branch focuses on general insurance products that are commonly needed by individuals and small businesses in the area. These include:
Car Insurance
Car insurance is one of the most frequently requested services at the branch. Customers can discuss different levels of cover, including comprehensive and third-party options. Advisors can explain excess levels, optional extras, and policy terms to help customers make informed decisions.
Home Insurance
Home insurance services include buildings and contents cover for homeowners, as well as options for tenants. Customers can ask questions about cover limits, accidental damage, and additional protections based on their circumstances.
Van Insurance
Van insurance is available for tradespeople and individuals using vehicles for work purposes. The branch can help customers understand how commercial use affects cover and pricing.
While the branch is sometimes listed under broader categories such as auto-related services, its primary role is insurance rather than vehicle sales or financing.
Managing Your Policy In-Branch
One of the main reasons customers choose AXA Insurance Omagh is the ability to manage policies in person. The branch can assist with:
- Getting a new insurance quote
- Renewing an existing policy
- Making changes to personal or vehicle details
- Clarifying policy terms and conditions
- General insurance enquiries
For customers who find insurance documents confusing or prefer clear explanations, this face-to-face support can be a significant advantage.
Customer Experience and Local Reputation
Customer feedback about AXA Insurance Omagh reflects a mix of positive experiences and practical concerns. Many customers value the personal service offered by the branch and the opportunity to speak directly with staff.
Positive Experiences
A common theme in customer feedback is the friendliness and helpfulness of branch staff. Customers often mention that advisors are willing to take time to explain insurance details and help resolve issues efficiently. For those who dislike call centres or automated systems, this personal approach is seen as a major benefit.
Service quality is also frequently mentioned positively, with customers noting that problems are often sorted out quickly once raised.
Pricing Concerns
Some long-term customers have raised concerns about pricing, particularly at renewal time. There are reports from policyholders who feel that renewal quotes can be higher than those offered to new customers. This issue is not unique to AXA, but it is something that potential customers should be aware of when comparing options.
Because of this, many customers recommend reviewing renewal quotes carefully and comparing prices with other providers before committing.
Policy Complexity
A smaller number of customers have mentioned confusion when managing multiple types of insurance policies. This highlights the importance of asking for clear explanations and written confirmation when making changes or renewing cover.
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Price vs Service: What to Expect
AXA Insurance Omagh is often chosen for its service rather than being the cheapest option available. Customers who prioritise face-to-face advice, local support, and access to staff tend to find value in the branch experience.
Those who are primarily price-driven may find lower quotes elsewhere, particularly from online-only insurers. For this reason, AXA Insurance Omagh is best viewed as a service-oriented provider rather than a budget option.
Community Presence and Local Focus
The Omagh branch places emphasis on serving the local community. Its role goes beyond selling policies, aiming instead to provide guidance and support to customers at a local level. This community-focused approach helps build trust with customers who prefer dealing with a recognisable local office.
For many people in Omagh, knowing there is a physical location they can visit if issues arise provides reassurance, especially when dealing with complex insurance matters.
Digital Support and Additional Resources
In addition to branch-based services, AXA customers have access to a range of digital resources and support tools. These include online policy documents, customer help centres, and information on data protection, fraud awareness, accessibility, and payment options.
While the Omagh branch focuses on in-person service, these online resources can be useful for customers who want to manage certain aspects of their policy remotely.
Who AXA Insurance Omagh Is Most Suitable For
AXA Insurance Omagh is particularly suitable for:
- Customers who prefer face-to-face insurance advice
- Individuals who value local customer support
- People who want assistance understanding policy details
- Customers looking for car, home, or van insurance with in-branch help
It may be less suitable for:
- Customers focused solely on finding the lowest possible price
- Those who prefer fully digital, self-managed insurance platforms
- People who do not require in-person support
Understanding your priorities can help determine whether this branch is the right fit.
Comparing AXA Insurance Omagh with Other Providers
When choosing an insurance provider, it is always advisable to compare multiple quotes. AXA Insurance Omagh offers the advantage of local service and brand recognition, while other providers may compete more strongly on price.
For many customers, the decision comes down to whether they value service and accessibility over potential cost savings.
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Conclusion
AXA Insurance Omagh provides a local insurance service backed by a well-established insurer. With its convenient retail park location, weekday opening hours, and approachable staff, the branch remains a popular option for customers in Omagh and County Tyrone who value personal support.
While pricing at renewal is something some customers review carefully, service quality and accessibility are clear strengths. For those who prefer dealing with insurance matters in person and appreciate local support, AXA Insurance Omagh continues to be a practical and dependable choice.
FAQs
Q: Where is AXA Insurance Omagh located?
A: The branch is located at Unit 11, Showgrounds Retail Park, Omagh, BT79 7AQ, United Kingdom.
Q: What are the opening hours for AXA Insurance Omagh?
A: The branch is open Monday to Friday from 10:00am to 4:30pm.
Q: Can I visit the branch to get a quote or renew my policy?
A: Yes, customers can visit the branch to get new quotes, renew existing policies, or make changes.
Q: What insurance products are available at AXA Insurance Omagh?
A: The branch offers car insurance, home insurance, and van insurance, with guidance provided by local advisors.
Q: Is AXA Insurance Omagh suitable for long-term customers?
A: Many long-term customers value the service and support, but it is recommended to review renewal pricing and compare options each year.